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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

4.8
1,855 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

MK

Jul 23, 2019

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

筛选依据:

201 - Customer Service Fundamentals 的 225 个评论(共 541 个)

创建者 Fabián Cordero Granados

Aug 11, 2021

The best course to start to get skills to work like agent of costumer service

创建者 Azhar K

Aug 5, 2025

It was absolutely a new experience to learning and mastering specific skills

创建者 Taiye B

Oct 14, 2022

It was an intense 4 weeks of learning and every single minute was worth it.

创建者 Joanna G F

Dec 25, 2021

This course is well-written and provides an excellent learning opportunity.

创建者 Farit A C C

Nov 1, 2021

I loved it. It was stunning learning with this course. Thank you very much

创建者 Chinagorom S I

Jul 23, 2023

splendid lectures and all engagement was top notch. keep up the good work

创建者 Mwanje P

Aug 9, 2020

course is interesting and adds to personal knowledge about customer care

创建者 Purity E

May 24, 2022

It has been a wonderful journey

Thank you for impacting lives

Thank you so

创建者 Gabriel C

Sep 27, 2025

Loved this course, will be extremely useful for my future development.

创建者 Fatima A

Apr 23, 2024

Nice experience, and I have learned new things about Customer service.

创建者 anthony b

May 14, 2023

I learned a lot in this course, valuable and very useful information.

创建者 John S

May 3, 2023

Very nice course to start with for the customer support professionals.

创建者 Mirna I

Sep 14, 2022

amazing course that is completely worth and every agent should take it

创建者 Reynaldo B S

Jan 5, 2023

Why i still didn't receive my certificate even i have done completely

创建者 Bashayer A

Mar 29, 2022

I learned a lot from the course. I am grateful to you and your effort

创建者 Bikram N

Jun 29, 2020

Thanks a lot for this course. I'm very happy to complete this course.

创建者 Nerissa S

Jun 3, 2023

Very educational and helpful...... I'm grateful for the opportunity.

创建者 Joyce O

Apr 14, 2022

Great asembly of information, i had a great time gaining knowledge.

创建者 Liza B

Nov 1, 2020

Nice and precise step by step instruction on how to handle customer!

创建者 Aymen Z

May 10, 2020

my working fiel in helpdesk support , thanks Coursera and thanks IBM

创建者 Graham Y

Apr 23, 2020

Outstanding, the interaction is brilliant and fun highly recommended

创建者 Fairaz A

Mar 11, 2023

Its a Nice Learning, Thanks for Knowledge Accelerators & Coursera

创建者 AMAL R S A

Sep 3, 2023

شكرا لكم جميعا على هذه المعلومات المفيدة والمتميزه في مجال عملنا.

创建者 blessing s

Aug 13, 2023

Thank you somuch Coursera for this great opportunity.

i appreciate.

创建者 Shelby J

Nov 30, 2022

It was hard work. I learned a lot. It was worth the investment.