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学生对 University of California, Irvine 提供的 Conflict Resolution Skills 的评价和反馈

4.5
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1,117 个评分

课程概述

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

热门审阅

SG

Apr 19, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

VC

Apr 29, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

筛选依据：

176 - Conflict Resolution Skills 的 200 个评论（共 280 个）

创建者 Paulina T

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Jun 1, 2017

Loved it!

创建者 Marcela P

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Jun 18, 2016

Very good

创建者 Amy B C

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Jul 8, 2021

Perfect!

创建者 MOHAMAD M

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Apr 17, 2021

good job

创建者 Fachri M

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May 9, 2025

Amazing

创建者 Dhruba J D

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Apr 26, 2020

Awesome

创建者 LAMA D S A L D S A

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May 17, 2025

ممتازه

创建者 MANAL M A A M M A A

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Apr 24, 2025

ممتازة

创建者 guillermo o

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May 22, 2016

great!

创建者 Jibin V

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Oct 12, 2022

Good

创建者 Shaniko K

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Apr 18, 2018

Great

创建者 Dr.Alaa Z

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Jan 31, 2016

Great

创建者 Stelin

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Nov 28, 2024

good

创建者 Mohd N

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Sep 13, 2024

nice

创建者 Sourav G

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Aug 19, 2024

good

创建者 Dharmendra B

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Nov 25, 2022

good

创建者 Manal J

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Mar 29, 2021

Good

创建者 Awarun T

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Jun 4, 2017

good

创建者 GHALA F

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Apr 21, 2025

واو

创建者 Sam'un M

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Sep 25, 2020

Yes

创建者 Praveen I

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Oct 18, 2022

.

创建者 Yogesh T

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Jan 17, 2020

G

创建者 Hemendar P

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May 31, 2016

It's an excellent course from University of California, Irvine.

I would appreciate the course curriculum designers and faculty who have delivered the course through examples and case studies.

Looking forward for the more informative courses like this.

Regards,

Hemendar Pusa

Professional Social worker and Special Educator

India

创建者 Lothar H

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Nov 2, 2015

short and sweet. The course is quite short but covers the true essentials of conflict resolution in a professional environment. the only reason why I did not give five stars: the concept of Active Listening, although mentioned all over the course is not really well explained.

创建者 Binita D

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Mar 19, 2020

The course was helpful in understanding and dealing with conflict. I was expecting to have more situations to be mentioned as every case is different from the other, and more cases gives you better understanding regarding dealing with different situations better.